privacy policy

Your privacy is critically important to us. At Pilot Truck Brokerage we have a few fundamental principles:

  • We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)
  • We don’t share your personal information with anyone except to comply with the law, develop our products and services, or protect our rights.
  • We don’t store personal information on our servers unless required for the on-going operation of one of our services.
  • In our online portal(s), we aim to make sure your information remain private, and when deleted, is permanently deleted.

Below is our privacy policy which incorporates these goals:

If you have questions about deleting or correcting your personal data please contact our support team. It is Pilot Truck Brokerage's policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, Pilot Truck Brokerage collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Pilot Truck Brokerage's purpose in collecting non-personally identifying information is to better understand how Pilot Truck Brokerage visitors use its website. From time to time, Pilot Truck Brokerage may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Pilot Truck Brokerage also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. Pilot Truck Brokerage only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Pilot Truck Brokerage's websites choose to interact with Pilot Truck Brokerage in ways that require Pilot Truck Brokerage to gather personally-identifying information. The amount and type of information that Pilot Truck Brokerage gathers depends on the nature of the interaction. For example, we ask visitors who sign up to use our shipment tracking portal to provide a username and email address. Those who engage in transactions with Pilot Truck Brokerage – may be asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Pilot Truck Brokerage collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Pilot Truck Brokerage. Pilot Truck Brokerage does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Pilot Truck Brokerage may collect statistics about the behavior of visitors to its websites. Pilot Truck Brokerage may display this information publicly or provide it to others. However, Pilot Truck Brokerage does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Pilot Truck Brokerage discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Pilot Truck Brokerage's behalf or to provide services available at Pilot Truck Brokerage's websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home state or country; by using Pilot Truck Brokerage's websites, you consent to the transfer of such information to them. Pilot Truck Brokerage will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Pilot Truck Brokerage discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Pilot Truck Brokerage believes in good faith that disclosure is reasonably necessary to protect the property or rights of Pilot Truck Brokerage, third parties or the public at large. If you are a registered user of an Pilot Truck Brokerage website and have supplied your email address, Pilot Truck Brokerage may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Pilot Truck Brokerage and our services. We primarily use our various service blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Pilot Truck Brokerage takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pilot Truck Brokerage uses cookies to help Pilot Truck Brokerage identify and track visitors, their usage of Pilot Truck Brokerage website, and their website access preferences. Pilot Truck Brokerage visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Pilot Truck Brokerage's websites, with the drawback that certain features of Pilot Truck Brokerage's websites may not function properly without the aid of cookies.

Business Transfers

If Pilot Truck Brokerage, or substantially all of its assets, were acquired, or in the unlikely event that Pilot Truck Brokerage goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Pilot Truck Brokerage may continue to use your personal information as set forth in this policy.


Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Pilot Truck Brokerage and does not cover the use of cookies by any advertisers.

Privacy Policy Changes

Although most changes are likely to be minor, Pilot Truck Brokerage may change its Privacy Policy from time to time, and in Pilot Truck Brokerage's sole discretion. Pilot Truck Brokerage encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

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